Frequently Asked Questions

We’d love to be your partner along your journey towards vibrant health! Please review frequently asked questions listed below and feel free to contact our staff for any other questions via email or phone.

BHRT FAQs

How long does it take for BHRT to work?

Does BHRT Help With Memory, Brain Fog, And Focus?

Are BHRT Pellets FDA-Approved?

How Are BHRT Pellets Inserted?

Does BHRT Help With Memory, Brain Fog, And Focus?

Do Men Get Pellets Or Injections For Testosterone Replacement?

Can BHRT Improve Bone Density And Prevent Osteoporosis?

Will Insurance Cover BHRT?

Will BHRT Help With Weight Loss?

Will BHRT Cause Weight Gain?

Who Can Prescribe BHRT?

What Types Of BHRT Are Available (Pills, Patches, Gels, Creams, Pellets, Injections)?

What Are The Main Benefits Of Hormone Therapy?

Is BHRT Safe?

How Do I Get Started With BHRT?

Does BHRT Improve Sleep And Mood?

Can I Take BHRT If I Have Thyroid Disease Or Autoimmune Conditions?

Can BHRT Cause Cancer?

Scheduling & Visits

What should I expect at my initial consultation?

During your initial consultation, Mary Ann will carefully review and discuss your medical history and lab results, as well as perform any needed physical exams. If you are a good candidate for our services, Mary Ann will formulate an individualized treatment plan.

What's the cost for the initial consultation?

The initial consultation is US$350.

What Are The Restrictions On Virtual Doctor Visits?

If you are NOT an in-state resident, your initial visit to The Wellness Firm must be in person. After the first visit, all follow-up visits can be conducted by phone or virtually using our secure video channel if you choose.

Email Etiquette

Patients have unlimited email access with The Wellness Firm team. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email, they may, at their discretion, require that the patient schedule a phone, telemedicine, or in-person visit instead of responding via email.

Scheduling & Cancellations

There is a 24-hour cancellation policy for all appointments with The Wellness Firm providers, health coaches, or team members. Canceling within 24-hours will result in a $50 charge to the credit card on file.

No-Shows: If you do not show up to a phone, video/telemedicine, or in-person appointment without notifying The Wellness Firm staff via phone call or messaging in the patient portal, there will be a $100 no-show charge applied to the card on file.

Billing & Insurance

We Are Not A Conventional Primary Care Provider

Please note the following:

We do not accept insurance.
We do not fulfill an insurance company’s requirement for an in-network primary care physician as we are not in-network with any insurance plan.
We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency, you will need to visit an ER or urgent care center.

We Do Not Bill Insurance Companies

Any services provided by The Wellness Firm that aren’t already included in the program fee will be billed to patients directly.

The Wellness Firm medical expenses, such as lab tests and prescription medications, may be covered by a patient’s health insurance plan (per that plan’s coverage).

The Wellness Firm will not submit a medical claim or prior authorization to insurance on your behalf. We cannot assist you with claim resolution for our services.

We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered, depending on your plan’s coverage.

About Lab Tests

Most lab tests ordered by a The Wellness Firm provider will be billed directly to your insurance by the lab.
Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance, and in these cases, you will be charged a fee for a particular test by the lab or through The Wellness Firm.
The specific tests ordered will be personalized to you based on your initial evaluation with your provider.
We will make every effort to make you fully aware of any additional lab fees that may be incurred and give you the opportunity to choose which lab tests you feel comfortable paying for.
You are under no obligation to purchase any specialty testing.
If any laboratory results indicate the need for additional evaluation, you will be advised to follow up with your primary care provider or an appropriate specialist. If clinically appropriate, you may also choose to continue your care with your current The Wellness Firm provider.
If your particular insurance company only pays for blood work done at a particular lab facility, you must inform us of this in advance of having blood work ordered.